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Ombudsperson Program Here to Help YOU!
Who is the Ombudsperson?
The Ombudsperson helps you resolve issues with your child support case, explains your rights and responsibilities, and tells you the ways you can get child support services.
What are the Ombudsperson's responsibilities?
To help you get child support services.
To explain your rights and responsibilities.
To help you resolve problems with your case.
To explain the complaint process before, during, and after a complaint is filed.
To help you request and prepare for a state hearings if you are not satisfied with the result of the complaint resolution process.
Please note, your local child support agency can resolve complaints about customer service, timeliness of service, payment and billing problems or decisions to close a child support case. We cannot resolve complaints regarding actions taken by the court. These would include things like the amount of a child support order, custody, visitation, or spousal support orders. Only the court can resolve these matters.
An Ombudsperson is available in each county to assist parents, employers, and other members of the community.
Contact your local child support office at 1-866-901-3212 or access the State of California's Customer Relations page for more information.